Privacy Policy
Last updated: January 1, 2026
1. Who We Are
We operate Cashed Casino at cashedcasino-canada-ca.com. Our platform is licensed under Curaçao e-Gaming regulations. We are committed to protecting your personal information and handling it responsibly and transparently in accordance with applicable data protection laws.
2. Information We Collect
We collect personal information when you register an account, make a deposit, request a withdrawal, or contact our support team. This includes: your name, email address, date of birth, residential address, phone number, and payment details. We also collect technical data including your IP address, browser type, device identifiers, and session activity logs — this data helps us maintain security and improve performance. Identity verification documents (government-issued photo ID and proof of address) are collected as required by our KYC (Know Your Customer) obligations under anti-money-laundering regulations.
3. How We Use Your Information
We use your personal information to: operate and maintain your casino account, process deposits and withdrawals, verify your identity for KYC compliance, detect and prevent fraud and money laundering, provide customer support, send transactional communications (account notifications, withdrawal confirmations), and comply with our legal and regulatory obligations. With your consent, we may send promotional communications about our bonuses and offers. You can opt out of marketing communications at any time through your account settings or by contacting support.
4. Data Sharing
We do not sell your personal data to third parties. We share data only in the following limited circumstances: with payment processors to facilitate deposits and withdrawals, with identity verification providers for KYC compliance, with fraud prevention and anti-money-laundering systems as required by our licence, with regulatory authorities when legally required, and with technical service providers who operate infrastructure under strict data processing agreements. All third-party processors are contractually bound to handle your data only as directed by us and in compliance with applicable law.
5. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by anti-money-laundering regulations. Identity documents submitted for KYC are retained for the same period. Transaction records are maintained for the legally required retention period. You may request deletion of your account and personal data by contacting support — we will process deletion requests within 30 days, subject to our legal retention obligations.
6. Your Rights
Under applicable data protection law, you have the right to: access the personal data we hold about you, correct inaccurate data, request deletion of your data (subject to legal retention requirements), object to or restrict certain processing activities, receive your data in a portable format, and withdraw consent for marketing communications at any time. To exercise any of these rights, contact our support team via live chat or email. We will respond to all data rights requests within 30 days.
7. Cookies
We use cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse site performance, and deliver relevant content. Essential cookies are required for the site to function. Analytics and preference cookies can be disabled through your browser settings or our cookie consent tool. We do not use cookies to track your activity across third-party sites.
8. Security
We protect your personal data using 256-bit SSL encryption for all data transmission. Access to personal data within our organisation is restricted on a need-to-know basis. Payment card data is never stored on our servers — all payment processing occurs through PCI-DSS compliant third-party processors. We conduct regular security audits and maintain incident response procedures to address any data security events promptly.
9. Contact
For privacy-related enquiries, contact our support team via live chat at cashedcasino-canada-ca.com or via email. We respond to all privacy queries within 72 hours.
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